Terms and Conditions

  1. General
    These terms and conditions apply to all mail order sales, taken either by telephone, personally on our exhibition stand at Champ Shows, or through the website directly.
    All photographs, advertising, price lists, brochures and leaflets are intended to give a fair impression of the goods, but we reserve the right to make minor alterations to the specifications without prior notice. We will keep our website as up to date as possible.
  2. Prices
    The prices are in the published price list, current at the time of despatch of the goods.
    Unless otherwise specified the goods are exclusive of VAT.
    The goods belong to Angell Petco, until they are paid for.
  3. Products
    We confirm that the goods are of merchantable quality and in date, unless otherwise specified, or stated on the packaging.
  4. Delivery and returns
    Please inspect the goods when they are delivered, and if there is anything with which you are unhappy, either telephone 01905 621888, or write to the address below, or email [email protected] to let us know within 48 hours of receipt. We’ll do all we can to replace, refund or rectify the problem to your satisfaction.
    In the event of our not being able to keep up with demand for our fantastic products, we reserve the right to make part-deliveries of orders where necessary.
    We will deliver your order within 3 working days. (it’s usually less than that!)
  5. Force Majeure (fancy name for ‘unforeseen circumstances’).
    We will take all reasonable steps to perform our obligations and deliver within the times specified, however these are only estimates. We cannot be liable for any expenses, losses or damages caused by late delivery due to adverse weather conditions, civil unrest, acts of god, flood, fire, plagues of frogs …
  6. Right to Cancel (this is the legal bit)
    You can change your mind about an order, and cancel it if you wish, within 7 days of placing it on the website. But please remember we are trying to get the deliveries to you as quickly as we can, so if you decide you want to change the order, or cancel it – please let us know as soon as possible after placing the order, otherwise it will have already been despatched!
  7. Complaints
    We will deal with any complaint to your satisfaction, and make sure it doesn’t happen again.
  8. Privacy
    We will keep your email address secret. We will not give it to third parties and nor will we flood you with irritating emails. We will use it as you wish. Please indicate if you want to receive special offers from us when you register. If you don’t, we won’t!!
  9. Law
    Our sales are governed by English law and the English Courts shall have jurisdiction.
  10. Security
    For your security and protection, we will not store your card details from orders taken on our website. To make your online shopping 100% secure, payment is made via our Payment Merchant, Sage Pay, on their secure servers. We don’t see your card details!

This means that you will need to enter payment card details each time you order and choose to pay by debit or credit card. If you would prefer not to enter your banking details, we also accept PayPal. This is a 100% secure, and allows you to checkout quickly, easily and safely.

Your account details are encrypted with a 128-bit SSL certificate – so look for the padlock in the corner of your browser when you are logged in to know you are shopping on a safe site.

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